Frequently Asked Questions
Everything you need to know about shopping with HBT Collectables.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
Are the items sold on HBT Collectables authentic?
Yes, we guarantee 100% authenticity for all our fashion pieces. Each item undergoes a rigorous multi-point inspection process by our experts before being listed.
What is your return policy?
We offer a 14-day return policy for most items. Products must be in their original condition with all HBT security tags and packaging intact to qualify for a refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.